L'enfer, c'est les autres

There has been a mighty brouhaha in the UK HR community about this article which appeared in The Times on 5 October 2009 written by Sathnam Sanghera. Message boards and blogs are filled with arguments pro and con. These basically divide along two lines:

1) HR is a pointless function full of bureaucratic little dweebs who failed to make it into traffic warden school
2) HR is misunderstood by society and is more strategic than a strategic thing from strategy land….if it could only be taken seriously

I was approached by one of the main trade press to provide a rebuttal to Sanghera’s article and after considering it for a while, well if I’m honest, I struggled.

That’s not to say I agree with him whole heartedly, the article is poorly written, poorly argued and lacks any real substance other than Sanghera’s views. And seeing that his biog shows that on graduating from Cambridge University he went straight into journalism – his views don’t carry as much weight as many in my opinion.

But let’s face it; our profession IS probably one of the most neurotic professions in the world, constantly doubting and questioning its own worth and worrying about how it’s perceived. Like an abused partner that is constantly told they are worthless and meaningless, are we really surprised that we have some sense of neurosis?

And then this just gets worse as we start to harm ourselves. Read the blogs, look at the comments. Lets be self depreciating, because if we say we are pathetic then it won’t hurt so much when others tell us we are. Will it?

So we change how we look, alter our views and appearance, because maybe they’ll love me if I change? All a load of old tosh and a waste of time and energy.

Business Partner? My arse!

Let’s get some confidence, let’s get some swagger, let’s stop worrying and start performing. If people don’t take us seriously lets work to persuade them, to show them, to convince them. We have worth, we have value, we ARE lovable. And if they don’t understand…maybe that’s their problem and not ours. Maybe they have the issue.

If anyone is going to sound the death knell for Human Resources, it will be the profession itself and its lack of spine.

Sanghera has that much right, if nothing else.

I like to think I’m a bit of a new man. You know, in touch with my inner soft furnishings. I don’t just watch films about war and I’ve been to a musical. I can cook and get a lump in my throat watching Watership Down.

So much so, it seems that I could be mistaken for a woman.

This has happened to me once before when, in a bar in France, a lady who had consumed enough Pastis to intoxicate the entire Foreign Legion from behind a dune, tapped me on the shoulder and in a gravelly voice borne of smoking Gaulloises since the cradle, enquired, “mademoiselle?”.

That relationship never had a future……...

More recently it has happened in the blogosphere, which doesn’t really surprise me as a lot of HR people are women a lot of bloggers are women…so combine the two and Bob's your Auntie.

Anyway, it made me wonder this.

If we put aside the arguments about whether HR as a profession is any good or not for the moment and accept the stereotypes given to it (remember: we are as other people see us).

Is HR viewed as being un-commercial and ineffective because there are more women in it?

Or are women attracted to HR because its appeal is being less hard edged and commercial and more intuitive?

And is the only way to change the perceptions of HR to recruit more men and change its modus operandi?

Moaners (and I'm not talking in a good sense here) - Don't they just get your goat?

***ring, ring, ring, ring***

Today I’m striking out. I’m fed up. I’m fed up hearing how pathetic and pointless HR is.

Sure there are a lot of crap people in the profession. There are a lot of weak pointless individuals who are in HR because they “like people”. Really? Well go audition for Miss. World then and you can travel the world and meet lots of people….and if you are really good you might get to help the children too.

What’s that? You can’t? I forgot…..too ugly. Ugly, stupid and ineffective. That sums up about 90% of the profession.

But let’s be honest, look around you, the rest of them ain’t that good either…..

Finance – You count. That’s what you do. You count. It’s taught in school. My children can do it. Its not that fucking impressive is it? And particularly as you have computers the size of Peru to help you do it these days. You are as strategic as a lump of four week old cheddar found down the back of the fridge. And you count. Congratulations.

Marketing – Yep you know these guys. They were the ones at University always off their tits on something. Why do so many students want to work in Marketing? Because it’s easy. And because it’s about pretty pictures. Deep down you all want to be the writer or creator of the next big thing don’t you? But you’re not…..because you didn’t make it. You are as creative as a door knob. So go market. Promote stuff you didn’t make to people you don’t know. Sounds enriching.

Sales – Where to start, where to start…... Imagine a litter of Labrador puppies on amphetamines. Excitable, directionless, cute but ultimately ineffective. 99% of the time the person has already made a decision whether to buy or not. That makes about three days a year in which you actually achieve something. The rest of the time? You are as beneficial as fluff in the wind. Do you want a doggie treat?

Just a personal opinion, I mean….don’t take it seriously…..I’m only HR.

I was jumped on when least prepared and at my most vulnerable.

”What do you do in HR?” she asked.

I readied my defences against the, “provide tissues, bake cakes and go home early” attack (the last bit being of course true, but then who’s going to discipline me?)

But there was unnerving sincerity. “I mean I know you guys are scary” she said, “but what do you do?”

Now I’m not scary, nor am I evil. In fact I’m the sort of guy you could take home to meet your mum and I wouldn’t kick the dog, worry the cat or pull the heads off your baby sister’s dolls. Indeed I am perfectly housetrained and an all round good chap….honest…..I’ve even been told I can be charming with a good following wind and a running start.

But what do I do………………………….?

Frantically, I reached for the Blueberry, scrolling through the week’s events, emails and meetings.

“You see I………I do…..things like……things like….well there’s some stuff here that I did…..and some stuff I’m going to do. Then there are the other things……..things that need doing ………when I’ve worked out how I’m going to do them……….for when the other stuff is done......simple........really”

Crap….what do I do?

And double crap.......how come it takes up so much time and energy?

Let me be clear upfront. I hate recruitment. I hate people. Therefore I hate recruiting people. Actually that’s not entirely true, I love interviewing great people and bouncing around ideas when there is a spark, intelligence and a passion. I hate the crap that you have to go through to get there in the first place.

At the moment we are recruiting for my team. We have a mid-range HR Manager role, managing a small team and paying £50k (c.$83k) it’s a good company with good benefits, healthcare, pension, discounts, 25 days holiday, profit share. We should be recruiting good people. We put this on a well known HR recruitment website.

Foolishly I asked my PA to print me the CVs so that I can “test the calibre and see who’s out there”. My team have just come to check that I am ok as the laughter has been spilling out of my office. There are a number of observations to be made,

1) HR people are no better at CVs than the rest of the world, in fact they’re worse
2) There’s a lot of dross out there desperately trying to get a job
3) There’s a lot of financial services people out there desperately trying to get a job

Now on this last point, we are not an FS company, we are totally different. But ranting about your successes in HR at Lehman Bros that made a commercial difference……..You are the Weakest Link….Goodbye!

So despite the complete lack of professionalism, here are some of my favourites.

“With a strong track record of leveraging people and the organisation through making use of such tools as lean thinking/six sigma, change management, project management and building and maintaining relationships.” – And the ability to speak without breathing by the sounds of it

“A HR professional with a record of bringing a strong business focus and analytical thinking style to conceptualise and lead business-linked HR initiatives” – I was with you for the first half and then……

And then listed under key skills,

Typing speed 45wpm. Microsoft Office skills – This is an HR Manager role ffs
First HR nominee to receive 2 nominations for a staff star award – But did you get a Blue Peter badge?
Ability to work as part of an interview panel – Uhhhhhhhh yeah……

And finally my favourite,

“I play drums and sing backing vocals on a regular basis with a covers band – weddings, PTA parties and charity fund raising events” Words fail me…..

So does anyone out there need a job?

**ring, ring**
CEO: HRD, Hi. How are you? HRD: CEO......how are you.....?
CEO: Good, good. Did you see my email.
HRD: Email? One sec. Yep got it. About the car?
CEO: Yes, chap we made redundant. Wants to hold onto the car for a couple of months. I'd really like to. If thats ok?
HRD: Sure, ok. Thats cool.
CEO: ................Really? Oh........
HRD: Sure. I'll get someone to make the arrangements.
CEO: Thats.....wonderful. Thank you.
HRD: CEO?
CEO: Yes.
HRD: Can I ask you a question?
CEO: ...........yes
HRD: You sound strange, different, relaxed. Where are you?
CEO: I'm away. On holiday.
HRD: Ohhh....really?........and you phoned to ask my permission? OK well....enjoy your holiday CEO.
CEO: You too HRD, you too.
HRD: But I'm not.....
**clunk**

A conversation today prompted me to think about the power of names.  Now I know what you're thinking, hardly an indepth critique of the Ulrich model....but I have some sort of flu....so this is about as much as I can get my head around.

So imagine the day that Starburst were launched.  When you went into the shop what did you get? An Opal Fruit.  

So there we were in 2008 and one of my team was telling me about Generation Y and how we needed to tailor our employee proposition to account for this demographic.  I think at the time my response was something along the lines of, "they can go f**k themselves, we'll be in recession, there will be no jobs, those that there are will be taken my Eastern Europeans who have a significantly better work ethic and they won't be winging about what we can do for them!"

OK, so I know that this is like shooting fish in a barrel, but I have to spend a few minutes talking about one of my favourite subjects, the ineptitude of Recruitment Consultants.

So, one of the reasons I came into HR was to say "no"...right? No! wrong! So why is it that I seem to spend half my time telling managers that they can't do things?